We ship with DHL, a first class international courier Door to Door delivery service.

Sorry for now, we will be checking other shipping alternatives in near future.

Please read our Shipping and Delivery page for details.

Please read our Shipping and Delivery page for details.

Please be certain that the quality assurance procedures we undertake are serious and very strict. We ship with a first class courier service that guarantees quick and safe delivery.

As we are dealing with soft items made of fabrics we wrap each item in a sealed plastic bag to prevent any moisture of reaching the product before inserting it in another fabric or cellophane envelope.

We ship within 48 hours of receiving payment confirmation. All our shipments are sent from our stores in Amman - Jordan so you should receive your order depending on the shipping method that you choose. Courier Door to Door usually requires 7 business days days while parcel registered airmail (when available) requires 2-4 weeks to reach your address.

No. You can order any available quantity you want.

We produce in small quantities as it is handicrafts, so items that you want to buy today might be out of stock the day after. If this happens, please contact us and we will assist you.

Yes, tracking number & instructions will be provided to you if supplied by the courier service.

Simply send us an e-mail to modify or cancel your order before we ship it (usually 48 hours after receiving bank's authorization on payment). We will contact you back and see how we can assist.

As we ship from Amman - Jordan, shipping back to us may be costly for you. If you are ready to pay for it both ways and you make sure that we receive the items in perfect condition, we don't mind exchanging the product for you.

This would be an abnormal situation as we ship with a first class courier service! But you can easily track your order (explained in order confirmation we send to you), or you can always contact us.

We double check orders and shipments. But in case you receive incomplete or incorrect order: 1- Post us at support@alburgan.com no more than 3 days from receiving it. 2- Ship it back. And we will reimburse you for the shipping costs and send you your correct order at no extra charge of course.

If the package is damaged, please do not accept it and inform us via e-mail as soon as possible. We will check with the courier service. If items are damaged, email us at support@alburgan.com no more than 3 days from receiving it, then ship it back. We will reimburse you for the shipping costs and send you your correct order at no extra charge.

We worked hard to showcase the items on our website as real. We are confident that the items look even better than their images! If you think otherwise, please contact us.

Yes, of course. We also have a lot of customized orders at our showroom. Let us know what you want and we will come back to you with our suggestions, production time needed, and a cost estimate. Contact us at info@alburgan.com.

We supply to a good number of outlets in and outside Jordan with our products, in a good variety but small quantities. If you are interested in reselling our items at your shop or at an event such as a Christmas Bazaar in your area, send us a summary about yourself and what you have in mind using our contact us form, and we will get back to you.

You can easily pay using your credit card or PayPal after checkout.

Every time you come back to buy one or more of our items, you are able to proceed to checkout without wasting time filling out your details again and again. Having an account with us also allows you to add items to your 'wishlist' for future purchasing. Your account will hold your information in a safe place. See our Privacy Policy.

Simply click on 'Forgot Password' in the Login section and submit your e-mail address. You will receive an email message with the instructions to reset your password.

Simply log in to your account and make the required changes.

We will never ever exploit your privacy in anyway. Your account will hold your information in a safe place and we will only contact those who subscribe with us. Please, read our Privacy Policy.